Independent dispute resolution for private medical aesthetic services
If you have a complaint about a private medical aesthetic or cosmetic surgery treatment in the UK and you cannot resolve it directly with the trader, Aesthetic Resolution ADR may be able to help.
Last updated: 5 May 2026
What we do
Aesthetic Resolution ADR (AR-ADR) is an independent body that helps consumers and traders resolve disputes about private medical aesthetic and cosmetic surgery services without going to court. We look at the evidence, apply the law and the contract, and reach a reasoned outcome.
Our service is mainly conducted in writing (on the papers), in plain English, and is designed to be accessible without a lawyer.
Before you apply
- Complain to the trader first.
- Wait for their final response (sometimes called a “deadlock letter”) or wait 8 weeks from the date you first complained.
- Apply to AR-ADR within 12 months of the trader’s final response.
Read the full eligibility criteria.
Find what you need
How ADR works
The two procedures, timescales and what to expect.
Costs
Consumers pay £0. How traders fund the service.
Refusal grounds
When we may decline to handle a case.
Legal effect
Binding outcomes, your court rights, and acceptance.
Independence and governance
How we are structured and how conflicts are managed.
Adjudicator panel
Who decides cases and how they are appointed.
Accessibility
Reasonable adjustments and language support.
Transparency
What we publish, including annual activity reports.
We do not decide clinical negligence or personal injury damages. These are matters for the courts or, where relevant, professional regulators. More on what we cover.
Contact us
If you have a question about whether your complaint is suitable for AR-ADR, you can contact us before applying. For complaints about the conduct of the AR-ADR service itself, see complaints about us.