Transparency
Last updated: 5 May 2026
AR-ADR publishes the information required of an approved consumer ADR body and supports independent oversight by the competent authority.
Reports. No activity reports have been published yet. AR-ADR is currently completing its approval/accreditation process and is not yet operating live cases. Annual activity reports will be published here once approval/accreditation is granted and the service has begun handling cases.
What we will publish
- Annual activity report — including total cases received, eligibility outcomes, refusals by ground, time to outcome, settlement and adherence rates, and themes from complaints.
- Scheme rules and procedures — current versions, with change history.
- Trader fee schedule — subscription and per-case fees.
- Adjudicator panel summary — composition and turnover.
- Conflicts policy and how it has been applied in summary form.
- Audit summaries — high-level findings from internal case audits.
- Service complaints summary — themes and what we changed in response.
What we publish now (pre-launch)
- This website, including about, eligibility, how ADR works, costs, refusal grounds, legal effect, independence and governance, adjudicator panel and accessibility.
- Approval/accreditation status — kept current.
- Privacy notice and cookies position.
Audit and oversight
Once approved, AR-ADR will be subject to oversight by the Chartered Trading Standards Institute (CTSI) as the UK competent authority. We will cooperate fully with audits and information requests.
Open data
Where it is consistent with privacy and case confidentiality, we will publish anonymised data and methodology so researchers, consumer groups and traders can scrutinise our performance.